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A Catastrophe in Governance of ICT

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In October 2005, the Australian Customs Service launched a new system for processing imports. Within hours, it was clear that the system was experiencing problems. For three weeks, Australia's sea ports were clogged, while customs and industry argued, until the original system was reactivated. The National Audit Office confirmed that there had been severe disruption to the national supply chain.

A Catastrophe in Governance of IT traces the evolution of this project from its early stages, and uses publicly available material to show how the looming disaster was obvious to anybody who cared to look and take an interest.

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Download - PDF Document $20.00
Delivery - Book - Australian Domestic $27.00
Delivery - Book - International $31.00

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